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Cookies Policy

Personal Data Protection & Cookie Policy

The website ckontova.com is an e-shop committed to the personal data protection and the privacy of its visitors and users. Such "Personal Data Protection Policy" (hereinafter "Policy") was formed to this end describing and clarifying which personal data are collected by the e-shop and how ckontova manages and processes them.

The protection and management of the personal data of the e-shop visitor and user is ruled by this Policy and by what is provided in the national, EU and international law in accordance with personal data protection and privacy. Such Policy shall not govern the relationship between the e-shop users and any other services which are not subject to the authorization and / or property of ckontova.com.

Such Policy rules all personal data of the users, which are collected by the e-shop whilst visiting and using its services. Additionally, the Policy stipulates the prerequisites of collecting, processing and managing the users’ personal data by ckontova.com.

 

Information about such Policy

Such Policy constitutes an integral part of the Terms of Use of the e-shop (which are available here: https://www.ckontova.com/el/terms-of-use) (hereinafter "Terms of Use"). Unless it is otherwise provided in such Policy, the terms used therein have the same meanings as set out in the Terms of Use.

In the future, ckontova.com may provide additional uses and acquire further functionality. If this involves any change in the way your personal data are collected and processed, you shall be given more details and additional terms in such Policy. Unless it is otherwise provided, each new use / service of ckontova.com entered shall be subject to this Policy.

In the event that the use of any service of ckontova.com is governed by specific personal data protection Policy, the latter shall apply in conjunction with such Policy. In case of conflict, the specific personal data protection policy of each service shall prevail.

Such Policy shall be aimed at:

  1. Making sure that you are aware which personal data we collect for you, the reasons why we do so and process them as well as to whom we communicate them.

  2. Making clear the way we use the personal data you have shared with us.

  3. Clarifying the rights and options in relation to your personal data that are collected and processed during your visit to ckontova.com and its use.

When you visit and use ckontova.com you accept this Policy and explicitly agree with the collection, use and process of your Personal Data (as provided below) in accordance with such Policy. In case you do not agree with the terms of such Policy you shall not proceed to registering and creating an account in the e-shop and you shall cease the navigation in ckontova.com.

 

Definitions

"PERSONAL DATA": any information relating to an identified or identifiable individual (data subject), whose identity can be verified, directly or indirectly, in particular through reference to an identifier, such as name, identification number, location data, online identifier or through reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such individual.

"PROCESS": any operation or set of operations performed on personal data or on sets of personal data whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

"EXISTING LEGISLATION ON PERSONAL DATA": theGeneralData Protection Regulation(ΕΕ) 2016/679 and the EU and national legislation on the protection of personal data and privacy in the field of e-communication, as these are in force each time.

 

Aim of processing/legality

The collection and process of personal data take place solely to the extent it is deemed necessary for providing the services the user of the e-shop requires and there is no collection and process of sensitive personal data.  

Ckontova.comcollects and processes data solely and exclusively for the purpose of its lawful and right operation and for providing its visitors and users the best possible experience of use. The Personal Data of the visitor and user of the website are collected, archived and processed by ckontova.com with the aim of the support, promotion and smooth operation of this website as well as for providing specific services to its users.

More specifically, the aim of the collection and processing as well as the base of their legality is the conclusion of agreement, the completion and processing of orders, the verification and identification of the user with the aim of delivering the order on their premises, and the, upon the user’s consent, forwarding of Newsletters to the user & the analysis through exclusively automated processing of their consumer profile as well as the reasons for improving the provided services (statistical process of data that cannot identify an individual).

 

Way of collecting personal data

Certain personal data are directly provided by the users of the website, for example, when a user places an order, either as ordinary “visitor” at the e-shop or after having “registered” in the e-shop, while some certain data are recorded indirectly as the visitors and users navigate in the e-shop.

 

Personal data collected and the purpose of their process

The personal data collected are further categorized into the data of ordinary visitors of the e-shop and the data of the users of the e-shop, as follows:

(a) ORDINARY VISITORS:

- Personal data collected during navigation in the e-shop:

During your navigation at ckontova.comyour data are collected based on the use of the e-shop ("use data") for the purpose of analysis, monitoring and improvement of ckontova.comand the provided services. Use data may include the IP address, the geographic location, the type and version of the navigation tool, the operational system, the source of reference (from which page you have reached the website), the duration of the visit, the page views and the navigation routes of the website, as well as information relating to the time, frequency and way of using the website and its services. 

The aforementioned personal data of the e-shop visitors are limited to the information needed for the smooth operation, security, support of the e-shop and the provision of certain services to the users as well as the improvement of this e-shop and its services, in accordance with the existing legislation on personal data.

-  Communication form:

The visitors of the e-shop who wish to contact us, may fill in the relevant form by clicking on the relevant link (“Contact”) on the bottom left of the e-shop, providing us with personal data that may include the following: name, email, phone as well as any personal data that may be included in the fields “topic” and “feedback” of such communication form.  

The aforementioned personal data shall be solely used for the purpose of our communication with you.

- Newsletter:

The visitors of the e-shop who wish so, may ask to receive our Newsletter by filling their email in the field «Subscribe for our news» that can be found on various pages of our e-shop. Their email shall be solely used for this purpose. In case they do not wish to keep on receiving our Newsletter they may ask to be exempted from receiving itby clicking on the link provided for this purpose each time they receive a Newsletter. In case the visitor/subscriber asks for the goods to be delivered to a third party, then the visitor/subscriber is liable to inform and obtain the consent of the third party, who is defined as recipient of the relevant products, to communicate their personal data to the e-shop for the purpose of delivery and bears full responsibility for any claims of the third party against the e-shop.

Ckontova.com neither collects nor requests the disclosure of personal data of special categories (sensitive personal data) and data of minors, while they do not address its services to minors.

(b) USERS OF THE E-SHOP:

While using the website, personal data are collected and processed in case someone places an order either (i) as “visitor”, namely without having “registered” or (ii) after having “registered” in the e-shop. 

In particular, (i) in case one places an order as visitor, various data are collected, which also include personal data and which, according to the displayed relevant form, include the following: Name, Surname, Company, Email, Address, City, Municipality/Prefecture, Postal Code, Country, Phone, Fax, Gender.

while (ii) in case one places an order after registering in the e-shop, various data are also collected which include personal data as well and which, according to the displayed relevant form include the following: Name, Surname, Company, Email, Address, City, Municipality/Prefecture. Postal Code, Country, Phone, Fax, Gender.

The aforementioned personal data of the users of ckontova.com are collected and processed for the conclusion of the agreement and the placement of orders, e.g. the communication with the visitor / subscriber with regard to the stages of the order, the provision of clarifications about the order and generally the provision of information about purchases that have taken place, the delivery of the order on the desired premises, the identification of the user / registered user in every case this is deemed necessary, as well as their update about the existing stock in the e-shop.

-   Payments data:

In order to complete the purchase, the user is asked to make the payment and then they are transferred, depending on their preference, to a safe environment and in particular (a) Eurobank’s Automated Payment System for crediting their customers’ credit/debit cards or (b) the safe environment of PayPal, where they enter the required data. Τhe e-shop ckontova.com shall by no means store the payments data (cards data etc.). All transactions taking place through ckontova.com are made by usingSSL certificate and are therefore encrypted, providing the highest possible security level against interception of personal data.

- Newsletter:

Uponregisteringinthee-shopand, morespecifically, beforesubmittingtheirpersonaldataforcreating the relevant registration account, theuserwhowishes so may ask to receive our Newsletter as well as  our promotion actions by selecting the relevant box created for this purpose. In suchcase, theuser’semail shallbeusedsolelyforthis purpose. The registered user of our e-shop may, if he/she changes his/her mind in the future, ask to be exempted from receiving our Newsletter and promotion actions in the future by using the relevant choice provided in “MyDashboard”.

 

Data recipients 

The data recipient of the User Services is ckontova.com. Your personal data are securely kept and are not disclosed to a third party by any means.  

Ckontova.com may use third recipients and / or processors on its behalf by means of completing an order, such as technical services providers who store, manage and maintain the website, its content and the collected data as well as other technical services providers (e.g. email services) in order to communicate with you in case they have received your explicit consent for such communication as well as transport companies. Ckontova.com only uses third parties who agree upon using the personal data provided to them solely for the purpose these were provided (e.g. technical services, website technical support) and who agree and guarantee that all processing actions undertaken shall be legal and in accordance with the regulations of the existing laws on personal data and who implement the appropriate technical and organisational measures in order that this process is lawful and that the protection of the rights of the data subjects as well as the required security level against the risks are ensured.  

Ckontova.comdoes not sell, distribute or lease your personal data to third parties unless you have explicitly given your consent or is forced by law to proceed to such disclosures. More specifically, ckontova.com may disclose your personal data to a third party when this disclosure is deemed necessary for the establishment, exercise or defense of legal claims, either within judicial act or relevant request to the Competent Authorities or within an administrative or extrajudicial procedure aiming at the prevention or termination of an attack on computer networks or their network or for the protection of their rights and property. 

The server and the data center used by the website are within the EU and, therefore, liable to comply with the provisions of the existing legislation on personal data. 

Finally, the website may host advertisements from third websites as well as contain links referring to websites of third parties. Ckontova.comdoes not bear any responsibility and is not liable for the privacy policy and the personal data protection practices of such websites. When you are transferred to such websites, this Policy is not in force and we recommend that you review the respective privacy policies so that you are aware of the collection and process of your personal data by the aforementioned websites.

 

Security

For ckontova.com the Personal Data protection of its visitors and users and the respect of the individual privacy in the internet constitute a self-evident commitment. All the appropriate organisational and technical measures are implemented in order that the security, availability and validity of the data of this website’s visitors and users are ensured and for their protection against accidental or unlawful destruction, disclosure and other forms of illegal process.

We make sure that your personal data are safe. In order to prevent unauthorized access or disclosure, the appropriate physical, electronic and administrational procedures have been implemented so that your collected personal data are secured and ensured.

 

Period of time Personal Data are processed 

The storage and process of the data of the website’s visitors and users take place solely pursuant to the law or upon your explicit consent insofar as this is required so that the purposes of the process (as specified above) are realized or until you disagree with the use of your personal data by ckontova.com or until you withdraw your consent. More specifically, in case you place an order as visitor, your personal data shall be kept in our archives until the completion and delivery of the specific order with the sole exception of the transaction data for taxation reasons, while in case you place an order after registering in the e-shop, your personal data shall be kept in our archives insofar as you request their deletion. The user who has registered in the e-shop may edit or modify their data by logging in their account with the user name and password. Ckontova.comshall keep the personal data for a longer period of time, in case this is required by the law or in case this is required for judicial claim or defense of ckontova.com against legal claims.

 

Cookies and similar technologies

The website uses cookiesfor the identification of visitors / users. A cookie is a small text file placed in the hard drive of your computer and more specifically a file that is transferred from a web server to a navigation programme and stored by the navigation programme. The identifier is then transferred back to the server each time the navigation programme asks the server for a page. Cookieshelp analyzing whether the website is frequently visited or let us know when you are visiting a specific website. Additionally, they allow us, inter alia, to store your preferences and settings; they allow you to connect with our services and contribute in eliminating fraud and analyze the performance of the website and its electronic services. We use cookies in order to locate you when you visit a website and to determine, as you navigate, which pages of the website you visit, helping us analyze facts concerning the most visited websites and improve the website.

We use Google Analytics to analyze the use of our website. Google Analytics collects information relevant to the use of the website through cookies. The information collected about our website is used to create references about the use of our website. The data collection and processing by Google Analytics can be found here: www.google.com/policies/privacy/partners/ .

Our website uses the online marketing programme "Google AdWords",including conversion tracking. Google conversion tracking is a tool administrated by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google"). If you click on ads placed by Google, a cookie is placed on your computer for conversion tracking. These cookies are temporary, they do not contain personal data and may not therefore be used for personal identification. If you visit certain pages at our e-shop and the cookie has not yet expired, we and Google can identify that you have clicked on the ad and that you have been transferred to the specific page. Every Google AdWords client receives a separate cookie. Therefore, it is not possible to track cookies relating to the websites of AdWords clients. The information collected by using the conversion cookie serves the purpose of producing statistical conversions. This allows us to find out the overall number of users who have clicked on our ads and have been transferred to a page with conversion tracking tag. Nevertheless, we do not receive information that could be used for the personal identification of the users. Furthermore, you can deactivate the personalized ad at Google ads settings. You will find more information as well as Google data protection agreement at: https://www.google.de/policies/privacy/.

Additionally, we use cookies to connect with Facebook and content sharing, and also to monitor the actions of the website’s user through Facebook pixel. Our website uses the Facebook Inc. remarketing service"CustomAudiences" (1601 S. California Ave, Palo Alto, CA 94304, USA, "Facebook"). Through this tool that we have integrated in our e-shop, the visitor shall receive targeted ads on Facebook. When you visit our e-shop, there is an instant connection with the Facebook servers; therefore the Facebook server is informed about which of our webpages you have visited. Facebook provides this information to your personal user account in Facebook and when you visit this social network, personalized Facebook ads will appear. You may deactivate the remarketing service "CustomAudiences". In order to do that, you have to be connected to Facebook. You can find more detailed information about the collection and use of data by Facebook and your options about your confidentiality protection on Facebook confidentiality policy at: https://www.facebook.com/about/privacy/.

Our website uses GoogleInc. competency to integrate “GoogleMaps(1600 AmphitheaterParkway, MountainView, CA94043, USA "Google"), which provides geographical information and interactive maps. Googlecollects, processes and uses visitors’ data when they recall pages with integrated Googlemaps. More information about the data collected and used by Google, your rights and confidentiality can be found in Google confidentiality policy at https://www.google.com/privacypolicy.html. In case you wish to deactivate this function, you shall deactivate JavaScript application on your navigation programme. However, we wish to stress that this may prevent you from using fully all the website’s functions, for example the interactive imaging of maps.

Overall, cookieshelp us provide you with a better website, allowing us to track which pages you consider useful and which not. By no means does a cookie provide us access to your computer or any other information about you, except for the data you opt to share with us. 

You may opt to accept or deny cookies. Most navigation programmes automatically accept cookies, but usually you may modify the settings of your navigation programme in order to deny cookies, if you prefer. The website www.allaboutcookies.org offers simple and useful instructions on how to manage cookies using different types of browsers. 

Reducing the number of cookies may prevent you from taking full advantage of the website.

 

Way of access to your personal data and control thereof

Upon request, you will be provided with information as to whether and which personal data are collected and processed in relation to you (“right to access”).

In case your personal data are inaccurate, you reserve the right to: 

  • Ask for their rectification to the extent they are inaccurate and/ or insufficient (“right to rectification”).
  • Ask for their deletion (“right to erasure”). Ckontova.com shall delete without any undue delay your personal data pursuant to the terms and conditions of the existing laws. Ckontova.com may delete the data only if there is no legal obligation or they have no other lawful right to maintain thereof. By any means, if the data of a visitor / user of the website are deleted, then ckontova.com cannot continue offering their services to such user, since this would require the use of the specific data.
  • Ask for the restricted processing of your personal data pursuant to the terms and conditions of the existing laws and be informed before the restriction of processing is lifted.
  • Ask for the communication of each amendment or deletion or restriction of processing your personal data to any recipient, to whom such data were disclosed, to the extent this is possible and since this does not involve disproportionate effort, and be informed of such recipients.
  • Receive your personal data in a structured, commonly used and machine readable file format, namely in electronic form, and the right to transfer them to another processor (“right to data portability”).
  • Object, at any moment, to the processing of your personal data based on reasons relevant to your personal state (“right to object”).
  • Not to be subject to any decision based solely upon an automated procedure of decision taking, such as profiling, since the decision would have legal impact on you or any other equally significant impact.
  • Withdraw your consent to your personal data being used in the future, in whole or in part. Withdrawing your consent does not affect the legality of the consent-based processing in the period prior to its withdrawal.

Finally, pursuant to the existing laws on personal data, you reserve the right to file a complaint to the Personal Data Protection Authority.

Please address these claims or any other queries and comments about such Policy or the personal data protection practices of ckontova.com via email to the following e-mail address: info@ckontova.com 

or via post to the address:

Dimokritou 34-36, Kolonaki, Athens, 10673. Ckontova.com binds to protect your personal data. If you have any queries or comments about the way your personal data is managed by ckontova.com, please contact us at the aforementioned contact details. You may also use this address in order to communicate to us any concerns you may have with regard to the compliance with such Policy. 

 

Modifications on such Policy 

We reserve the right to inform / update such Policy at any time without any prior notification by publishing a new version on the website. We shall process the data based on the Policy that was in force at the time you consented to the processing of your personal data pursuant to such Policy. If any major change takes place, we shall inform you accordingly, e.g. via banner on the website. You should check this page occasionally in order to make sure that you are satisfied with any changes on such Policy and to review any relevant notification you receive. With the incessant use of the website, you consent to the updated Policy. Use the date "Last update" on such Policy to find out when it was last updated.

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