Payments & Security
The various methods of payment available from ckontova.com for online purchases are the following:
- Credit or debit card: charges are made using the Eurobank service.
Accepted cards: Visa, Mastercard, and American Express.
- Bank deposit (Eurobank or Alpha Bank) (Transport costs are chargeable to the customer)
- Cash on delivery: full payment is made upon receipt of the merchandise. A fee of 2.00€ is added to the final amount of the exchange and it is available for orders until 300€.
Realizing the importance ensuring the security of your online purchases, our company has taken every precaution and all the necessary measures in order to provide online payment services with maximum safety.
In order to ensure the confidentiality of information exchanged, we use the EV SSL-128bit encryption prototype. The system was devised in collaboration with Thawte, a company specializing in matters of exchange security.
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 128-bit (Secure Sockets Layer - SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 128 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
Products are sent using ACS Courier within 2-3 business days.
- For orders over € 100, the cost of shipping is FREE.
- For orders under € 100, the cost of shipping is € 2.50 (including 24% VAT) for Attiki.
- For orders under € 100, the cost of shipping is € 3.00 (including 24% VAT) for rest of Greece.
Products are sent using
- ACS Courier within 5-7 business days and the cost of shipping is € 8.00.
- ACS Express within 1-2 business days and the cost of shipping is € 22.00.
- European Union and rest of the countries: Products are sent using UPS Standard within 3-5 business days and the cost of shipping is € 12.00 or UPS Express within 1-2 business days and the cost of shipping is € 22.00.
During your visit to the www.ckontova.com site and pages, IT IS POSSIBLE that you may be asked to disclose personal information (such as your name, surname, email address, mailing address, credit card information etc) so that you may order products, but also for us to be able to contact and provide you with updates on our products.
Such personal information is processed by our company in compliance with article 7A paragraph 1(b) (β) Ν. 2472/1997 so as to fulfill the order placed by our customer and will in no way be revealed, disclosed or sold to third parties, unless, according to law, a procedure is implemented for the removal of confidentiality (Ν. 2225/1994) or any obligations arising from the national implementation of Directive 24/2006.
The e-shop www.ckontova.com operates according to the Greek and EU legislation and will securely retain your personal data for as long as you are registered with any services regarding www.ckontova.com and will delete such information after the expiration of the trade relationship.
You can return any product, free of charge, for a full refund within 14 working days (the refund may be in the form of a credit note or repayment), on condition that the return is being made due to an error on our behalf. For the products on offer there is no refund policy. In addition, there is no refund policy for orders with credit notes or giftcards.
You can only make two exchanges per product.
All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. For returns only within Greece, if you ship with ACS courier, you have the option to charge the shipping costs to our code and then we will deduct the amount from your return. For more information, please contact us.
- Our company will accept the return only if there is no damage or wear, and if the product is accompanied by its receipt of purchase.
- In order to return your order, you must be aware of the order number and select return or exchange (color or size). We cannot process the transaction without these details, so please make sure you have completed the “return form” and included it with your return parcel. You can find the "return form" here. Also, when making an exchange, make sure you have filled in the desired size or color on the return form.
Customers may return a product within 14 days of its shipment, covering the return shipping at their own expense. The company will accept the return ONLY IF there is no damage or wear, and if the product is accompanied by its receipt of purchase, as well as the completed "return form" found here. A full refund will be issued within 14 days of our having received the product.
EXCHANGES IN SIZE OR COLOR
- You can exchange a product for a different size or color within 7 days of receiving your initial order. In such cases, the return shipping and the new shipping cost is covered at your expense. If the return is being made due to an error on our behalf, we will cover the shipping costs. You can only make two exchanges per product.
- Make sure you complete the details of the exchange on the “return form” included with your order.
- If you wish to exchange a product for the same product in a different size or color, we will send you the new product to the mailing address provided on the original order, unless an alternate address is specified in the respective area of the return form.
- All merchandise is thoroughly examined upon its return to our company.
- You are responsible for the safe return of products to our company. Please make sure that the products are appropriately packaged (not necessarily in the original packaging) and that they will not be damaged en route during shipping.
- If a product is returned in unsuitable condition, it will not be accepted.
- Our company bears no responsibility for any products returned to us by mistake.
- We strongly recommend you retain your receipt of shipment/courier until the entire procedure of return or exchange has been completed, and you have received an email from us stating that we have received your returned shipment.
- Products may be exchanged only for the same product in a different size or color. If you desire a different product, you will have to place a new order.
ADDRESS FOR RETURNS OR EXCHANGES
Dimoritou 34-36, Athens, Kolonaki
FOR INTERNATIONAL CUSTOMERS
Most of the same terms and conditions as for Greece apply, with a few differences. The differences/points to note are the following:
- If you wish to exchange a product for the same product in a different size or color, you will need to contact us and make a new order, before you return the product.
- Please make sure you use a mailing service that ensures the value of the merchandise being returned, and always retain the shipping receipt. Mailing services deliver packages during working hours and may require a signature for the delivery, which is why we recommend your order be sent to a work address and not to a residential address.
- A duty is charged when an order crosses country borders and must be paid by the customer who placed the order. Due to the fact that policies and customs fees vary significantly from country to country, we recommend you contact your local customs office for more information. Please keep in mind that customs fees may affect delivery time.
- We would like to inform you that during bank holidays or national holidays in your country, deliveries might not take place. In such cases, please expect your order to arrive on the next available business day.